Things to Avoid Saying During a House Showing
When it comes to selling a home, first impressions are everything. You’ve made all the necessary preparations, cleaned every nook and cranny, and meticulously staged your home. But did you know that even seemingly innocuous comments can harm your chances of closing a sale?
1. Avoid discussing your personal life: While you may be friendly with the potential buyer, keep in mind that they are there to buy a house, not to hear about your personal life. Avoid discussing personal matters and stick to business.
2. Don’t disparage the property: Even if you believe the house isn’t perfect, it’s important to stay positive and avoid criticizing it. Stay positive because the potential buyer is looking for a home, not a fixer-upper.
3. Don’t discuss price: It’s best to leave pricing discussions until after the showing. If a potential buyer believes you are pressuring them to make an offer, they may be turned off.
4. Don’t get too personal: Keep in mind that the potential buyer is looking at your house as an investment rather than a home. Keep things professional; they don’t need to know about your family or pets.
While it is important to be open and honest with your real estate agent about your feelings about the property you are viewing, it is generally best to keep negative thoughts to yourself during a showing. This is because the sellers’ agents are usually present during showings and may take offense if any negative comments about their listing are made. Furthermore, other potential buyers who are touring the home may overhear your criticisms and be discouraged from making an offer.
How to Answer Buyer Questions
1. Don’t say anything about the house that could be interpreted negatively. This includes remarks about the size, age, style, or condition of the item.
2. Avoid saying anything that might be interpreted as a criticism of the buyer’s taste or budget.
3. Avoid using jargon or real estate terms that the buyer might not understand.
4. Keep your responses focused on the house itself, rather than your personal feelings or opinions about it.
5. Take care not to oversell the house or make promises you may be unable to keep.
How to Deal with Difficult Buyers
Some buyers are notoriously difficult to work with. They could be pushy, uncooperative, or simply rude. But it’s your job as a real estate agent to keep your cool and present the property in the best light possible. Here are some pointers on how to deal with difficult customers:
1. Don’t take anything personally. Remember that this is a professional, not a personal situation. The buyer may be acting in this manner because they are serious about purchasing the property and want to get the best deal possible.
2. Be patient and composed. Difficult buyers can test your patience, but it’s critical to maintain a professional demeanor at all times.
3. Control your emotions. Getting angry or defensive will only exacerbate the situation and may cost you the sale.
4. Be prepared for any situation. If you know a buyer will be difficult, bring extra patience and maybe even a sense of humor!
5. Concentrate on the property rather than the buyer. It’s critical to keep your sights set on the prize: selling the property! Focus on the positive aspects of the property and ignore any negative remarks from the buyer.
By following these simple guidelines, you can ensure that your home is as appealing and well-presented as possible when potential buyers come to view it. Remember that first impressions matter, and it’s critical to put your best foot forward when selling or renting out your home. Always be courteous and considerate of others’ feelings during showings, and hopefully, you’ll find the ideal buyer who will adore your home as much as you do!
